female patient wearing a blue shirt sitting a safe exam room at medhelp urgent care

How we're addressing Delta at MedHelp

Aug 04, 2021 COVID-19 Share:

In light of the rapidly spreading Delta variant of COVID-19, you may be concerned about visiting a MedHelp clinic for your urgent care or primary care needs. Here’s what you need to know about the Delta variant and our response.

COVID testing

We are experiencing a massive increase in requests for COVID tests. Our team is working hard to get everyone who needs a test tested as quickly as possible. You can request a COVID test by filling out our secure online form to schedule a telehealth screening. We will call you back as soon as possible to schedule your drive-up COVID test.

Our current response time is about 90 minutes during normal telehealth hours (8 am - 5:30 pm). If your request is after hours, you can expect to hear from us the following morning. Please do not fill out multiple forms or leave multiple messages. No walk-in testing appointments are available.

With the waning effectiveness of the vaccine in light of the Delta variant, everyone who has symptoms of COVID-19 needs to be tested. Symptoms include:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Safe clinics

Our clinics are still safe for urgent care and primary care visits. All patients with symptoms of COVID-19 will be tested in our drive-up clinic. If a patient tests negative for COVID-19, they can then enter the clinic for further testing, evaluation, and treatment. Patients who test positive for COVID-19 will receive a telehealth consultation after their positive test and will learn more about further treatment options. Patients who do not have symptoms of COVID-19 are welcome to enter our clinics without a COVID test.

Telehealth appointments

If you’re a primary care patient and need a prescription refill, please schedule a telehealth virtual doctor appointment. The best way to do this is through your patient portal. You can also use the portal to ask medical questions and schedule appointments.

Telehealth appointments are also a great option for patients who would prefer to receive treatment from home. Learn more about our telehealth services here.

Mask policy

Masks are recommended but not required in our five Birmingham-area clinics.

All MedHelp clinics and waiting rooms are safe for patients who may be concerned about exposure to the new Delta variant of COVID-19. Please feel free to contact us with your questions or concerns.

We're here for you.

Whether you need a test for COVID-19, urgent care treatment, or an appointment with your primary care doctor, our doctors are here for you. Our five Birmingham-area clinics are open seven days a week with extended weekday hours.