nurse practitioner wearing headset providing online telehealth virtual doctor visit


Convenient healthcare from the comfort of your home

Our Telehealth options give you remote access to your Primary Care Physicians. Telehealth is available Monday-Saturday, 8am - 6pm.

Telehealth provides continuity of care

By developing ongoing relationships with their patients, our providers are able to provide integrated, holistic healthcare for patients of every age and gender. Telehealth is a tool that allows patients to relate to their providers virtually and receive care without visiting a clinic in person.

Quick check-ins for refills or health updates

Our providers are committed to keeping you healthy for the long haul. As a convenient addition to regular in-person visits, telehealth visits are an easy way to update your primary doctor about your needs and request refills for ongoing medical management.

  • Management of Medications and Refills
  • Status check-ins following medication changes.

Care for simple acute issues

Telehealth is not a replacement for an in-person visit to the Urgent Care or Emergency Room. However, for some conditions, an established patient can utilize virtual access to our walk-in providers for care. When additional medical care is needed for evaluation, you simply come in to one of our five convenient Birmingham area locations.

Telehealth visits are perfect for

  • COVID-19 screening
  • Headaches
  • Allergies
  • Arthritis pain
  • Asthma
  • Bronchitis
  • Diarrhea
  • Infections
  • Insect bites
  • Conjunctivitis
  • Rashes
  • Respiratory infections
  • Sinusitis
  • Skin inflammations
  • Cellulitis
  • Sore throats
  • Sprains and strains
  • Bladder infections
  • Colds/Flu/Cough
  • Sinus Infections
  • Urinary Tract Infections
  • Vomiting
Need a telehealth appointment?
Schedule a telehealth appointment with one of our providers today. Telehealth screening is required for all COVID-19 tests.

Telehealth FAQ

What is telemedicine? Is it the same as telehealth?

Telehealth is a broad technology category that allows patients to use digital tools (like a smartphone or laptop) to see their provider.

Can I only use telehealth for a certain kind of sickness?

Actually, no. Telemedicine is used today to treat everything from the common cold to post-surgical wound care. At MedHelp, we use telehealth to coordinate care, diagnose certain illnesses, and screen for COVID-19.

How can the doctor really know what’s wrong if I don’t see him or her in person?

Our providers can “see” a patient via a video screen, but in fact, it’s your patient history that provides about 90% of the clinical diagnosis. A virtual consultation can prevent unnecessary trips to the clinic when you’re not feeling well. You can think of these visits as a “virtual house call”.

The visit froze. What should I do now?

Chances are, your internet connection dropped. Try refreshing the webpage — usually that will help. If you’re still having issues, check on your internet connection at If you continue to have problems, contact your doctor or call the telehealth app’s technical support